Shipping Policy

Last Updated: July 14, 2026

Thank you for shopping with Silvroot. We are committed to delivering your herbal wellness products safely and efficiently.

Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Coverage

We currently deliver across most locations within India.

Availability may vary depending on the serviceability of your delivery PIN code.

Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Actual delivery times may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may also offer free shipping on eligible orders as part of promotional campaigns.

Order Tracking

Once your order is shipped, a tracking number and shipping confirmation will be shared via email or SMS, allowing you to monitor your shipment.

Delivery Delays

Occasionally, deliveries may be delayed due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier network issues
  • High order volumes

We appreciate your patience during such situations.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Silvroot is not responsible for delays or additional charges resulting from incorrect or incomplete address details.

Damaged Packages

If your package appears damaged upon delivery:

  • Take photographs before opening.
  • Contact our support team within 48 hours of delivery.

We will review the issue and provide an appropriate resolution.

Lost Shipments

If your shipment has not arrived within the expected delivery period, please contact us. We will coordinate with the courier partner to investigate and resolve the issue.

Contact Support

Email: silvRoot01@gmail.com
Phone: +91-9711800801