Refund & Return Policy

At Silvroot, customer satisfaction is important to us. We strive to deliver high-quality herbal wellness products.

Please read our return and refund policy carefully.

Return Eligibility

Returns are accepted only if:

• You received the wrong product.
• The product was damaged during transit.
• The item is defective upon delivery.

Requests must be made within 48 hours of receiving the order.

Non-Returnable Products

Due to the nature of herbal and wellness products, we generally do not accept returns for:

• Opened products
• Used products
• Products with broken seals
• Products returned due to change of mind
• Products damaged due to customer misuse

This policy helps maintain product quality and customer safety.

Damaged or Incorrect Products

If you receive a damaged or incorrect product:

• Contact us within 48 hours.
• Share clear photographs of the product and packaging.
• Include your order number.

Our team will review your request and provide further assistance.

Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method.
• Processing may take several business days depending on your payment provider.

Refund Timeline

Approved refunds are generally completed within 5–10 business days.

The exact timeline depends on your bank or payment provider.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests may not be accepted.

Exchange Policy

Eligible products may be replaced if they are defective, damaged, or incorrectly delivered, subject to product availability.

Contact Us

For return or refund assistance:

Email: silvRoot01@gmail.com
Phone: +91-9711800801